Frequently Asked Questions

Common questions about our mortgage application process and services.

How do I apply for a mortgage?: Click "Apply Now" on our homepage or go to the sign-up page to create an account. Once registered as a customer, you can start the loan application from your dashboard. The application walks you through the required steps and documents.
How long does the application review take?: We typically review applications within 24–48 hours. You will receive an email when there is an update. You can also check your dashboard for status.
What documents do I need?: Common requirements include ID, proof of income (pay stubs, W-2s, tax returns), bank statements, and information about the property. The application and your loan officer will specify what we need for your situation.
Are you licensed?: Yes. LoanAticks is licensed in the State of Texas. Our NMLS number is 2724157. You can verify at nmlsconsumeraccess.org.
Is my information secure?: Yes. We use encryption for data in transit and at rest, and we follow industry practices to protect your personal and financial information. See our Security Information page for details.
How can I contact you?: Call us at 866-598-9232 or use the contact information in the footer. You can also log in to your dashboard to message or view updates.